Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Hamra Jewelers' collections?
We use only the finest materials, including 14K and 18K solid gold, GIA-certified diamonds, and ethically sourced gemstones to ensure every piece meets our high standards of luxury.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days. For high-value items, we provide complimentary insured overnight shipping to ensure your purchase arrives safely and securely.
Do you offer a warranty on your jewelry?
Yes, all our pieces come with a limited lifetime warranty covering manufacturing defects. We also offer professional cleaning and inspection services to keep your jewelry in pristine condition.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-designed pieces and engraved items are final sale.
Can I request a custom jewelry design?
Absolutely. Our master jewelers specialize in bespoke creations. You can schedule a consultation with our design team to bring your unique vision to life from sketch to finished masterpiece.
How do I determine my correct ring size?
We offer a complimentary ring sizer that can be mailed to your home. Alternatively, you can visit our showroom for a professional fitting or use our online sizing guide for immediate assistance.